Office of Technology Support

Operating System

OTS support staff at Network Management and Support (NMS) section offers you following services regarding operating system:

OS Repair

NMS performs OS repair on your OS query when system is not booting properly, not showing login screen or restarting again and again. An acknowledgment from OTS support staff is posted on your posted complaint at OTS Helpdesk.

OS Installation

New installation is provided to the new hiring staff/faculty members, moreover new installation support is also provided when an OS repair is not in the best interest of our user. This support can be called from OTS Helpdesk.

Antivirus Service

Antivirus is protective software designed to defend your computer against malicious software. Malicious software or "malware" includes: viruses, Trojans, key loggers, hijackers, dialers, and other code that vandalizes or steals your computer contents. Computer viruses can damage your data and recovery. There is no guarantee that data can be recovered once hit with a virus. If you install antivirus software and keep it up-to-date, you can minimize the risk of data loss. Once installed, the antivirus software we provide will check for updates.

Data Backup

OTS provides weekly backup service to clients to backup critical files and directories to the backup system. Faculty/Staff who are located in UMT premises can request for backing up their official documents on weekly basis to prevent data loss in case of any disaster. The OTS backup service is not available to students and is not available for home computers or in areas the network infrastructure is not adequate. Following are some backup tips:

  • Your computer must be powered on, out of sleep mode, and on the network during the scheduled backup time.
  • You may not wish to backup all of the data on your computer. A common exclusion is personal data like music or family photos.
  • Files that are left open and running during a backup are difficult to backup correctly. It is best to shut down all of your applications before the backup runs, especially email, calendar, and database programs.

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